Shipping policy
Yamazakana Yamaki ships within Japan only. All shipping rates include tax.
| Shipping Address | Room-Temperature Shipment | cool (refrigerated or frozen) shipping |
|---|---|---|
| Southern Tohoku, Kanto, Shin'etsu, Hokuriku, and Chubu | 1,000 yen | 1,300 yen |
| Northern Tohoku and Kansai | 1,000 yen | 1,300 yen |
| Chugoku and Shikoku | 1,100 yen | 1,400 yen |
| Hokkaido and Kyushu | 1,400 yen | 1,700 yen |
| Okinawa | 1,600 yen | 1,900 yen |
About Shipping Methods and Shipping Costs
We ship oyaki via frozen shipping. The following three rules apply to shipping and shipping fees.
- Room-temperature items only: Shipping fee for room-temperature shipping.
- Frozen items only: Shipping fees for frozen shipping (temperature-controlled shipping).
- Room-temperature items and frozen items: These will be shipped separately, and shipping fees will apply to each.
Shipping charges are calculated on the checkout page based on your order details and shipping address.
Example: When shipping frozen oyaki and room-temperature items to Tokyo, the shipping cost is 1,300 yen for temperature-controlled shipping plus 1,000 yen for room-temperature shipping, for a total of 2,300 yen (tax included).
Items that can be shipped at room temperature and those requiring temperature-controlled shipping will be shipped separately, and shipping fees will apply to each. Refrigerated items will be delivered within the temperature range specified on each product page.
Items in the "60" size category must have a total of all three dimensions within 60 cm and weigh no more than 2 kg, including packaging. For bulk orders, orders exceeding the "60" size or 2 kg, or orders requiring multiple boxes, we will inform you of the shipping method and any additional shipping charges prior to shipment and will finalize the order only after receiving your approval.
The price listed for "temperature-controlled shipping" includes the temperature-controlled shipping fee.
For deliveries to remote islands, we will check whether delivery is possible and determine the shipping cost. Please contact us before placing your order.
Dispatch
Orders are dispatched within two business days. We are closed on Wednesdays. Orders received on a closed day are counted from the next business day. (Example: an order placed on Wednesday is counted from Thursday and dispatched by Friday at the latest.)
Store pickup
Choose “Pick up” at checkout to collect your order at Yamazakana Yamaki (3-2-15 Chuo, Matsumoto, Nagano 390-0811). No shipping fee applies. We email you as soon as it is ready. Please come during opening hours (10:00–18:00). We are closed on Wednesdays.
Contact
yamazakana.yamaki@gmail.com
The English version is a reference translation. In case of any discrepancy with the Japanese version, the Japanese version prevails.