Legal notice
Seller
Yamazakana Yamaki
Representative
Hideyuki Yamamoto
Address
3-2-15 Chuo, Matsumoto, Nagano 390-0811, Japan
Telephone
+81-263-75-8772 (business hours 10:00–18:00, closed Wednesdays)
Email
yamazakana.yamaki@gmail.com
Prices
Shown on each product page, including tax.
Charges other than the product price
| Shipping Address | Room-Temperature Shipment | cool (refrigerated or frozen) shipping |
|---|---|---|
| Southern Tohoku, Kanto, Shin'etsu, Hokuriku, and Chubu | 1,000 yen | 1,300 yen |
| Northern Tohoku and Kansai | 1,000 yen | 1,300 yen |
| Chugoku and Shikoku | 1,100 yen | 1,400 yen |
| Hokkaido and Kyushu | 1,400 yen | 1,700 yen |
| Okinawa | 1,600 yen | 1,900 yen |
About Shipping Methods and Shipping Costs
We ship oyaki via frozen shipping. The following three rules apply to shipping and shipping fees.
- Room-temperature items only: Shipping fee for room-temperature shipping.
- Frozen items only: Shipping fees for frozen shipping (temperature-controlled shipping).
- Room-temperature items and frozen items: These will be shipped separately, and shipping fees will apply to each.
Shipping charges are calculated on the checkout page based on your order details and shipping address.
Example: When shipping frozen oyaki and room-temperature items to Tokyo, the shipping cost is 1,300 yen for temperature-controlled shipping plus 1,000 yen for room-temperature shipping, for a total of 2,300 yen (tax included).
Items that can be shipped at room temperature and those requiring temperature-controlled shipping will be shipped separately, and shipping fees will apply to each. Refrigerated items will be delivered within the temperature range specified on each product page.
Items in the "60" size category must have a total of all three dimensions within 60 cm and weigh no more than 2 kg, including packaging. For bulk orders, orders exceeding the "60" size or 2 kg, or orders requiring multiple boxes, we will inform you of the shipping method and any additional shipping charges prior to shipment and will finalize the order only after receiving your approval.
The price listed for "temperature-controlled shipping" includes the temperature-controlled shipping fee.
For deliveries to remote islands, we will check whether delivery is possible and determine the shipping cost. Please contact us before placing your order.
No shipping fee applies to store pickup.
Payment methods
Credit and debit cards (Shopify Payments), PayPal
Payment timing
Payment is completed when the order is placed.
Delivery timing
Orders are dispatched within two business days. We are closed on Wednesdays; orders received on a closed day are counted from the next business day. For store pickup, we email you as soon as the order is ready.
Returns and exchanges
Because we sell food products, returns for customer convenience cannot be accepted. If an item is incorrect or defective, we will take care of it.
Please contact us by email or telephone within seven days of delivery and we will explain how to return the item.
Return shipping is paid by us for defective items, and by the customer in other cases.
Return address: Yamazakana Yamaki, 3-2-15 Chuo, Matsumoto, Nagano 390-0811, Japan (please contact us by telephone or email before returning an item).
Delivery area
Within Japan only. Delivery to some remote islands and mountainous areas may not be possible.
Validity of displayed prices
Prices shown on product pages may change without notice. The price at the time of your order applies.
The English version is a reference translation. In case of any discrepancy with the Japanese version, the Japanese version prevails.